Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hymansjewellers@gmail.com. Please note that returns will need to be sent to the following address:

Hyman’s Jewellers – Returns Department
4-8 Call Lane
Leeds
LS1 6DN
United Kingdom
📞 Phone: 0113 242 7988
✉️ Email: hello@hymansjewellers.co.uk
🌐 Website: www.hymansjewellers.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hymansjewellers@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

❌ Exceptions / Non-Returnable Items

At Hyman’s Jewellers, we take great care in ensuring every item meets our high standards. However, some items are non-returnable for reasons of hygiene, customisation, or sale status. These include:

  • Custom-made or personalised jewellery, including engraved items or bespoke pieces made to order.

  • Earrings, for hygiene reasons, unless faulty.

  • Sale or clearance items, which are final sale and cannot be returned or exchanged.

  • Gift cards, which are non-refundable and cannot be exchanged for cash.

If you're unsure whether your item qualifies for a return, please feel free to contact our team at info@hymansjewellers.co.uk or call us on 0113 2446439 before sending your item back.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hymansjewellers@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hymansjewellers@gmail.com. Please note that returns will need to be sent to the following address: 

Hyman’s Jewellers – Returns Department
4-8 Call Lane
Leeds
LS1 6DN
United Kingdom
📞 Phone: 0113 242 7988
✉️ Email: info@hymansjewellers.co.uk
🌐 Website: www.hymansjewellers.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hymansjewellers@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hymansjewellers@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hymansjewellers@gmail.com. Please note that returns will need to be sent to the following address: 

Hyman’s Jewellers – Returns Department
4-8 Call Lane
Leeds
LS1 6DN
United Kingdom
📞 Phone: 0113 242 7988
✉️ Email: info@hymansjewellers.co.uk
🌐 Website: www.hymansjewellers.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hymansjewellers@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hymansjewellers@gmail.com.

Returns

Returns Policy


At Hyman's Jewellers, located at 4-8 Call Lane, Leeds, LS1 6DN, we want you to be
completely satisfied with your purchase. However, if for any reason your item isn’t 100%right, we are more than happy to offer a full refund or an exchange—just ensure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice). You can return unworn items to us either via post or in-store within 30 days of purchase.


Your Legal Rights


Under the Consumer Rights Act, you have the legal right to reject goods that are of
unsatisfactory quality, unfit for purpose, or not as described, and to receive a full refund
within 30 days from the date of purchase. If you are unable to find your product meets these criteria, you can return it to us for a refund.


How to Return Your Item


For Online Purchases:


Please email our customer services, stating your order number and requesting a return label. We will then email you a label complete with return instructions.
Take the item to your local Post Office and ask for proof of postage.


For In-Store Purchases:


Simply visit your nearest Hyman's Jewellers store, and our team will assist you in returning or exchanging your item. Please return with your original proof of purchase.

Free Returns 


We offer free returns by post for all web orders within the United Kingdom and Northern Ireland. For returns from the Republic of Ireland, you will be required to post the item back to our returns center at your own expense.


To return your item by post within the United Kingdom and Northern Ireland:

 

  • Detach the pre-paid returns label from the invoice/receipt and complete the returns information.
  • Ensure the completed invoice is included in the parcel.
  • Display the pre-paid returns label clearly on the outside of the parcel.Take the item to the Post Office and get proof of postage.


If you can't find your returns label, please contact our Customer Services team at 0113
2446439, and we will send you a replacement label. Alternatively, you can return items to:

Hyman’s Jewellers – Returns Department
4-8 Call Lane
Leeds
LS1 6DN
United Kingdom
📞 Phone: 0113 242 7988
✉️ Email: info@hymansjewellers.co.uk
🌐 Website: www.hymansjewellers.co.ukImportant Information:


Please allow up to 10 working days for us to process your return. If a refund is requested, it will be credited back to the original payment card. For any queries, feel free to contact our friendly Customer Services team at 0113 2446439, available from 10am-8pm Monday to Friday and 10am-5pm Saturday/Sunday.


Exclusions from Our Returns Policy


Please note, some items are excluded from our returns policy:

 

  • Items made or ordered specifically to your requirements
  • Personalised items
  • Hyman's Jewellers Gift Cards

Special Orders Pre-Owned Watches


For pre-owned watches, you can return your item within 14 days, provided it is unworn, in its original packaging, and accompanied by relevant paperwork and proof of purchase.


We cannot offer refunds or exchanges on bespoke items or special orders unless they are faulty or supplied incorrectly.


Ring Sizes:


Some rings cannot be resized. Please ensure your ring is unworn should you require a size exchange.


Our Guarantee


At Hyman's Jewellers, we are confident in the quality of our products, which are guaranteed against manufacturing defects. This guarantee can be honored at any of  stores or through mail order, with proof of purchase. These rights are in addition to your statutory rights.


For any further assistance, please reach out to us via email at hello@hymansjewellers.co.uk or call us at 0113 2446439. We are here to help!