Terms & Conditions
Terms and Conditions
Welcome to the Hymans Jewellers website. These terms and conditions govern
your use of our website and your purchase of products from us. By accessing
and ordering from this website, you agree to be bound by the terms set forth
below. Any contract formed between you and us shall be governed by English
Law, and any disputes that arise will be resolved exclusively in the Courts of
England.
Company Information
The website is owned, operated, and managed by YPMB Ltd, referred to as: Hymans Jewellers
Our registered details include:
Company Registration Number: 00333916
VAT Number: 890881089
Registered Office: 4-8 Call Lane, Leeds, LS1 6DN
Contact Information
Phone: 0113 244 6439
Email: hello@hymansjewellers.co.uk
General Terms
Hymans Jewellers offers credit products from Clearpay, PayPal Credit, and Klarna. Credit is provided subject to affordability, age, and status. A minimum spend applies. Not all products offered by the panel of lenders are regulated by the Financial Conduct Authority.
The goods on this website are intended for consumer use only and not for resale or any other commercial enterprise. We advise you to read these terms and conditions before making a purchase.
Content & Amendments
While we strive to ensure that our website is accurate regarding product descriptions and pricing, all measurements displayed are approximate. Errors are unintentional, and we take no responsibility for any discrepancies. We may change the website at any time without notice, including:
- Changes to these terms and conditions
- Changes to promotions and discounts
- Changes to content and product information
- Temporary or permanent withdrawal of the website
Pricing
All prices displayed on our website are in Pounds Sterling and inclusive of VAT. Where sale prices are quoted, they must have applied either online or in-store for at least 28 consecutive days in the last six months. We reserve the right to reject an order if a material error is found in pricing.
Placing an Order
After completing your online purchase, you will receive an email confirmation. However, this does not constitute acceptance of your order. Acceptance is subject to:
- The product being in stock and available for delivery.
- Information and pricing being accurate.
- Successful fraud and identity checks.
- Payment authorisation.
A contract will be deemed to exist only when we dispatch your order and send
you a confirmation email.
Identity Checks
We perform identity checks on all card and finance orders to prevent fraudulent activity. We may use publicly available records and third-party services for verification. Should we suspect fraud, we may contact you for verification. If your order fails these checks, we reserve the right to refuse and cancel it.
Finance & Payments
Finance is offered through Clearpay, Klarna, and PayPal Credit, subject to
status. At the time of ordering, we will contact your card issuer to authorize payment. No charge will be made until your order is dispatched. Funds placed on hold may take up to five working days to clear if the order is canceled.
Right to Cancel
Under the Consumer Contracts Regulations 2014, customers have the right to cancel their order within 14 days from the day they receive the goods. Exemptions apply to made-to-order or personalized items.
Under the Consumer Rights Act 2015, customers have a right to reject goods that are of unsatisfactory quality or not as described within 30 days of ownership.
Returns
If you chose to pay with Interest Free Credit, the order must be delivered to your billing address or a designated collection point.
Delivery
We deliver to Great Britain, Northern Ireland, and the Republic of Ireland only. Delivery estimates will be provided at the time of ordering but may be affected by security checks or circumstances beyond our control.
For orders under £30, a delivery charge of £2.95 applies. Click & Collect is free.
Refunds for delivery charges apply only if the item is misrepresented, damaged, or faulty.
Click & Collect
The Click & Collect service is provided free; the collection date is estimated at
the time of ordering. Identification verification will be required upon collection.
Our Guarantee
We guarantee all products against manufacturing defects. If an item is defective or not as described, please contact us with proof of purchase. Please note that altering products by third-party companies will void the guarantee.
Buy With Confidence
Should you not be satisfied with your purchase, we offer refunds/exchanges on unworn items in their original packaging within 30 days. You can return items by post or to any of our UK stores. Please note that orders paid using PayPal or Interest Free Credit must be returned to our designated returns address.
Special Orders
No exchanges or refunds are offered on bespoke or special orders unless the
item is faulty or incorrectly supplied.
Terms and Conditions of Use
Welcome to the Hyman's Jewellers website (https://hymansjewellers.co.uk).
By accessing or using our website, you agree to comply with and be bound by
the following terms and conditions. If you do not agree with any part of these
terms, please do not use our website.
1. Copyright &Intellectual Property
All content on this website, including but not limited to text, graphics, logos,
icons, and images, are the property of Hymans Jewellers and/or its suppliers,
protected by applicable intellectual property laws. Permission is granted to users to electronically copy and print sections of this site for personal, non-commercial use only and for the purpose of using this website. Any other use, without the prior written consent of Hymans Jewellers, is strictly prohibited.
2. Privacy &Cookie Policy
Your privacy is important to us. Our Privacy Policy outlines the types of
personal information we collect, how we use it, and your rights regarding your
information.
Collection and Use of Personal Information
When you interact with our website, we may ask for personal information,
including:
- Name
- Home Address
- Mobile Number
- Date of Birth
We also collect Usage Data, which includes IP address, browser type, page
requests, and other metrics about how you interact with our site. We retain your personal information only for as long as necessary for the purposes outlined in our Privacy Policy.
Cookies
Our website uses cookies to improve user experience and functionality. Please
refer to our Cookie Policy for details on the types of cookies we use and how to
manage your cookie preferences.
3. Margin Scheme and pre Owned Items
Please note that vintage and pre-owned items available on our website are sold under the margin scheme. VAT is not reclaimable on these goods. Additionally, we provide a three-month warranty on all vintage and pre-owned items, ensuring they meet our quality standards.
4. Complaint Policy
We aim for high standards in all our services. If you feel that your experience
did not meet these standards, we would love to hear from you. To raise a complaint, please contact us by one of the following means:
Call Us: Our Customer Services team is available Monday-Friday, 10 am-8 pm
at 0113 244 6439.
Email us: Reach us at hello@hymansjewellers.co.uk.
Visit Us In-Store: Talk to us in person at our location:
Hymans Jewellers, 4-8 Call Ln, Leeds, LS1 6DN.
To assist us in processing your complaint, please provide:
- Your full name and contact information.
- Details of your complaint.
- Any relevant documentation, such as emails.
We aim to acknowledge receipt of your complaint within 24 hours and provide
a full response within 7 days.
5. Image Usage Policy
We love to see your moments with Hyman's Jewellers and may request
permission to use your images on our marketing channels. If you agree, please
respond as outlined in our Image Usage Policy.
6. Third-party Sites
Hymans Jewellers is not responsible for the content or practices of third-party
sites, including links that may be provided on our website.
7. Changes to Terms
We reserve the right to update these terms and conditions from time to time. Any changes will be posted on this page. It is your responsibility to review these terms regularly.
8. Contact Us
For any questions or clarifications regarding these terms, please do not
hesitate to contact us:
Phone: 0113 244 6439
Email: hello@hymansjewellers.co.uk
Address: Hymans Jewellers, 4-8 Call Ln, Leeds, LS1 6DN
By using this website, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for visiting Hymans Jewellers!
These terms and conditions are designed to supplement our general terms and conditions of purchase.
For further information or if you have questions regarding our products or services, please contact our Customer Service at:
Phone: 0113 244 6439
Email: hello@hymansjewellers.co.uk
Thank you for shopping with Hymans Jewellers!
Frequently Asked Questions
Do I need an appointment to sell my gold?
No, you can simply walk into our store during regular business hours. We’ll be happy to assess your items.
What if my items are broken or damaged?
We buy broken or damaged gold jewellery. In fact, many customers choose to sell gold that’s no longer wearable or usable.
Can I get paid instantly?
Yes! If you accept our offer, we’ll provide you with immediate payment, either by cash or bank transfer.
How will I know I’m getting a fair price?
At Hyman’s Jewellers, we pride ourselves on being transparent and fair. We’ll explain how we’ve valued your items based on their weight, purity, and the current market rate.
Can I buy my item back if I change my mind?
At Hyman’s Jewellers, we offer a straightforward and transparent gold buying service. However, as we are not a licensed pawnbroker, we do not operate a buy-back scheme. Once you have sold your item to us, the transaction is final.
We encourage you to carefully consider your decision before selling, and our team is always available to answer any questions or provide a clear valuation to ensure you're fully confident with your decision.
If you’re unsure about selling your item, or if you have any concerns, feel free to come in for a consultation before making any final decisions. We’re here to help and provide guidance throughout the process.