Terms & Conditions
Terms and Conditions
Welcome to the Hymans Jewellers website. These terms and conditions govern
your use of our website and your purchase of products from us. By accessing
and ordering from this website, you agree to be bound by the terms set forth
below. Any contract formed between you and us shall be governed by English
Law, and any disputes that arise will be resolved exclusively in the Courts of
England.
Company Information
The website is owned, operated, and managed by YPMB Ltd, referred to as: Hymans Jewellers
Our registered details include:
Company Registration Number: 00333916
VAT Number: 890881089
Registered Office: 4-8 Call Lane, Leeds, LS1 6DN
Contact Information
Phone: 0113 244 6439
Email: hello@hymansjewellers.co.uk
General Terms
Hymans Jewellers offers credit products from Clearpay, PayPal Credit, and Klarna. Credit is provided subject to affordability, age, and status. A minimum spend applies. Not all products offered by the panel of lenders are regulated by the Financial Conduct Authority.
The goods on this website are intended for consumer use only and not for resale or any other commercial enterprise. We advise you to read these terms and conditions before making a purchase.
Content & Amendments
While we strive to ensure that our website is accurate regarding product descriptions and pricing, all measurements displayed are approximate. Errors are unintentional, and we take no responsibility for any discrepancies. We may change the website at any time without notice, including:
- Changes to these terms and conditions
- Changes to promotions and discounts
- Changes to content and product information
- Temporary or permanent withdrawal of the website
Pricing
All prices displayed on our website are in Pounds Sterling and inclusive of VAT. Where sale prices are quoted, they must have applied either online or in-store for at least 28 consecutive days in the last six months. We reserve the right to reject an order if a material error is found in pricing.
Placing an Order
After completing your online purchase, you will receive an email confirmation. However, this does not constitute acceptance of your order. Acceptance is subject to:
- The product being in stock and available for delivery.
- Information and pricing being accurate.
- Successful fraud and identity checks.
- Payment authorisation.
A contract will be deemed to exist only when we dispatch your order and send
you a confirmation email.
Identity Checks
We perform identity checks on all card and finance orders to prevent fraudulent activity. We may use publicly available records and third-party services for verification. Should we suspect fraud, we may contact you for verification. If your order fails these checks, we reserve the right to refuse and cancel it.
Finance & Payments
Finance is offered through Clearpay, Klarna, and PayPal Credit, subject to
status. At the time of ordering, we will contact your card issuer to authorize payment. No charge will be made until your order is dispatched. Funds placed on hold may take up to five working days to clear if the order is canceled.
Right to Cancel
Under the Consumer Contracts Regulations 2014, customers have the right to cancel their order within 14 days from the day they receive the goods. Exemptions apply to made-to-order or personalized items.
Under the Consumer Rights Act 2015, customers have a right to reject goods that are of unsatisfactory quality or not as described within 30 days of ownership.
Returns
If you chose to pay with Interest Free Credit, the order must be delivered to your billing address or a designated collection point.
Delivery
We deliver to Great Britain, Northern Ireland, and the Republic of Ireland only. Delivery estimates will be provided at the time of ordering but may be affected by security checks or circumstances beyond our control.
For orders under £30, a delivery charge of £2.95 applies. Click & Collect is free.
Refunds for delivery charges apply only if the item is misrepresented, damaged, or faulty.
Click & Collect
The Click & Collect service is provided free; the collection date is estimated at
the time of ordering. Identification verification will be required upon collection.
Our Guarantee
We guarantee all products against manufacturing defects. If an item is defective or not as described, please contact us with proof of purchase. Please note that altering products by third-party companies will void the guarantee.
Buy With Confidence
Should you not be satisfied with your purchase, we offer refunds/exchanges on unworn items in their original packaging within 30 days. You can return items by post or to any of our UK stores. Please note that orders paid using PayPal or Interest Free Credit must be returned to our designated returns address.
Special Orders
No exchanges or refunds are offered on bespoke or special orders unless the
item is faulty or incorrectly supplied.
Terms and Conditions of Use
Welcome to the Hyman's Jewellers website (https://hymansjewellers.co.uk).
By accessing or using our website, you agree to comply with and be bound by
the following terms and conditions. If you do not agree with any part of these
terms, please do not use our website.
1. Copyright &Intellectual Property
All content on this website, including but not limited to text, graphics, logos,
icons, and images, are the property of Hymans Jewellers and/or its suppliers,
protected by applicable intellectual property laws. Permission is granted to users to electronically copy and print sections of this site for personal, non-commercial use only and for the purpose of using this website. Any other use, without the prior written consent of Hymans Jewellers, is strictly prohibited.
2. Privacy &Cookie Policy
Your privacy is important to us. Our Privacy Policy outlines the types of
personal information we collect, how we use it, and your rights regarding your
information.
Collection and Use of Personal Information
When you interact with our website, we may ask for personal information,
including:
- Name
- Home Address
- Mobile Number
- Date of Birth
We also collect Usage Data, which includes IP address, browser type, page
requests, and other metrics about how you interact with our site. We retain your personal information only for as long as necessary for the purposes outlined in our Privacy Policy.
Cookies
Our website uses cookies to improve user experience and functionality. Please
refer to our Cookie Policy for details on the types of cookies we use and how to
manage your cookie preferences.
3. Margin Scheme and pre Owned Items
Please note that vintage and pre-owned items available on our website are sold under the margin scheme. VAT is not reclaimable on these goods. Additionally, we provide a three-month warranty on all vintage and pre-owned items, ensuring they meet our quality standards.
4. Complaint Policy
We aim for high standards in all our services. If you feel that your experience
did not meet these standards, we would love to hear from you. To raise a complaint, please contact us by one of the following means:
Call Us: Our Customer Services team is available Monday-Friday, 10 am-8 pm
at 0113 244 6439.
Email us: Reach us at hello@hymansjewellers.co.uk.
Visit Us In-Store: Talk to us in person at our location:
Hymans Jewellers, 4-8 Call Ln, Leeds, LS1 6DN.
To assist us in processing your complaint, please provide:
- Your full name and contact information.
- Details of your complaint.
- Any relevant documentation, such as emails.
We aim to acknowledge receipt of your complaint within 24 hours and provide
a full response within 7 days.
5. Image Usage Policy
We love to see your moments with Hyman's Jewellers and may request
permission to use your images on our marketing channels. If you agree, please
respond as outlined in our Image Usage Policy.
6. Third-party Sites
Hymans Jewellers is not responsible for the content or practices of third-party
sites, including links that may be provided on our website.
7. Changes to Terms
We reserve the right to update these terms and conditions from time to time. Any changes will be posted on this page. It is your responsibility to review these terms regularly.
8. Contact Us
For any questions or clarifications regarding these terms, please do not
hesitate to contact us:
Phone: 0113 244 6439
Email: hello@hymansjewellers.co.uk
Address: Hymans Jewellers, 4-8 Call Ln, Leeds, LS1 6DN
By using this website, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for visiting Hymans Jewellers!
These terms and conditions are designed to supplement our general terms and conditions of purchase.
For further information or if you have questions regarding our products or services, please contact our Customer Service at:
Phone: 0113 244 6439
Email: hello@hymansjewellers.co.uk
Thank you for shopping with Hymans Jewellers!
Hymans Jewellers – A Family Legacy of Craftsmanship in the Heart of Leeds
Family-Run, Second-Generation Working Jewellers – Over 40 Years of Trusted Craftsmanship
Where It All Began
Our story began in the 1970s, when our father opened the first Hymans Jewellers on Harewood Street, just off Eastgate and across from the old Millgarth Police Station, near the historic Leeds Market.
For decades, we served the community as a traditional working jeweller and precious-metal trader, specialising in antiques, medals, fine jewellery, and luxury watches.
Although the original shop now forms part of the John Lewis redevelopment, many long-standing customers still stop by the old site—and then follow Google maps to find us today.
Family-Run & Second Generation
Craftsmanship Expertise
Meticulous craftsmanship defines every stage of our work. From the moment a piece enters our Call Lane workshop, our master jewellers carry out a thorough inspection, documenting each stone and setting before a single tool is lifted. Whether we are re-tipping delicate antique claws, hand-sourcing perfectly matched diamonds, or shaping a bespoke design from raw metal, every solder, polish and final buff is executed to the highest traditional standard.
Honesty
For generations, Hymans Jewellers has built its reputation on trust and transparency. Our family-run Leeds workshop offers fair, same-day valuations and immediate settlement for gold, platinum, and silver—whether it’s broken scrap, bullion, or fine pieces. We specialise in sourcing and reselling antique jewellery and carefully curated luxury watches, ensuring every item is authenticated, hallmarked, and priced with integrity. Customers return to us knowing they will always receive accurate advice, competitive market rates, and a warm welcome.
Second-to-none Customer Service
At Hymans Jewellers, every visitor is treated like family. From the first hello to the final polish of a finished piece, our team takes time to listen, advise, and explain each step. That dedication to care and transparency has earned us more than 350 verified five-star reviews and, more importantly, the trust of customers who return year after year—often introducing the next generation to the shop their parents and grandparents have loved.
A New Chapter on Call Lane
Our 'New' Premises
Hymans Jewellers is proud to welcome you to our new home at 4–8 Call Lane, Leeds LS1 6DN—a space that reflects our long-standing family heritage and deep roots in the historic heart of Leeds. Since relocating here in 2016, we've continued to build on our tradition of quality and craftsmanship in a more spacious, modern showroom and workshop.
Our premises now proudly include a fully equipped, onsite jewellery repair workshop, where our skilled working jewellers carry out all types of repairs—from ring resizing and stone setting to intricate restoration work. In addition, we offer access to our exclusive watch polishing workroom, open to both the public and the trade, where timepieces are professionally restored to their former brilliance.
Visit us on Call Lane and experience our tradition of excellence—now with even more to offer.
Our Community
Call Lane: One of Leeds’ Oldest Streets
Call Lane is more than just our address—it is a living link to Leeds’ past. Recognised as one of the oldest streets in the city centre, it once formed a key route between the River Aire and the bustling Kirkgate Market area. Merchants, jewellers and craftsmen have traded here for centuries, and remnants of medieval Leeds can still be seen in the surrounding lanes and yards. The nearby Kirkgate Market, famous as the birthplace of Marks & Spencer’s original penny bazaar, remains one of Europe’s largest covered markets and a vibrant reminder of the city’s commercial heritage.
Today
By situating our family business on this historic thoroughfare, we honour generations of Leeds traders while offering a contemporary, welcoming space for our customers. Whether you are commissioning a bespoke piece, restoring a treasured heirloom, or seeking fair and transparent valuations for gold, silver or luxury watches, you will find the same integrity and expert craftsmanship that have defined Hymans for decades.
Let’s Make Something Beautiful Together
Whether you’re dreaming up a bespoke engagement ring, bringing in a treasured heirloom for repair, or simply browsing for that perfect piece, we’d love to welcome you.
Pop in for a chat—no appointment needed.
Call us on 0113 244 6439 or email hymansjewellers@gmail.com and we’ll be happy to help.
Visit Us
Address: Call Lane, Leeds City Centre, LS1 6DN
Opening Hours: Tuesday – Saturday, 9 am – 5 pm
Instagram: @hymans.jewellers.leeds
